10%
31+ days before arrival
Used when suppliers are still largely flexible and only early operational lock-in costs have started.
Commercial Terms
Cancellation handling is supplier-bound, but the commercial logic should still be clear
This page explains the standard cancellation and amendment framework used across Yono DMC bookings. Final charges always depend on the underlying hotel, attraction, and transport supplier stack, but the timing logic should remain visible before confirmation.
10%
Early band
25% / 50%
Mid band
100%
Final band
72h Window
Voucher focus
What shapes the final fee
The supplier stack matters more than a generic headline rule
Supplier priority
Hotel, ticket, and transport contracts can override the standard scale when they are stricter.
Timing sensitivity
The closer the travel date, the less flexible the supplier chain usually becomes.
Non-refundable inventory
Promotional rates, peak-season blocks, and timed-entry tickets may be non-refundable from confirmation.
Strong policy pages do not promise flexibility the supplier chain cannot support.
Standard Scale
The cancellation bands most agencies look for first
These timings represent the usual commercial framework when the supplier mix follows standard industry windows.
25%
15-30 days before arrival
Used when hotel or attraction blocks begin moving into more restricted amendment and cancellation windows.
50%
7-14 days before arrival
Common when the supplier stack is partially non-flexible and local movement has already been committed.
100%
Less than 7 days
Applied when hotel, transport, and attraction commitments are effectively non-refundable at supplier level.
Amendment Rules
Changes are possible, but they still follow the supplier logic underneath
Amendments are easiest when they are requested before supplier blocks harden into non-flexible windows.
Date changes may be treated as cancellations if the supplier cannot move the original inventory block.
Pax reductions inside 14 days may not reduce the commercial liability because supplier rooming and transport blocks are often fixed.
Hotel category or routing changes usually require a fresh quotation and revised supplier confirmation.
Name corrections and document updates are easier to accommodate when shared before the voucher issue window.
Refund Handling
The refund path should stay visible even when the supplier review takes time
Clear refund sequencing reduces friction and makes post-cancellation communication easier for agencies.
- 1
The cancellation request is logged and supplier reversals are initiated on the same business day where possible.
- 2
The net refundable amount is reviewed once supplier charges and non-recoverable elements are confirmed.
- 3
Refund processing normally starts within 3 business days after the final commercial review.
- 4
Settlement timing then depends on payment method and, where relevant, international banking channels.
Special Cases
Force majeure and non-refundable inventory need separate visibility
The strongest cancellation pages acknowledge the cases where standard timing bands do not tell the whole story.
Force majeure
When events outside both parties' control affect travel, the pass-through supplier credit or refund position becomes the key commercial reference.
Non-refundable tickets
Timed-entry attractions, events, and some promotional hotel rates may be non-refundable from confirmation.
Voucher-stage changes
Once vouchers and final operating notes are close to issue, amendment flexibility usually narrows sharply.
Written quote overrides
If a destination or property has a stricter scale, the confirmed written quotation remains the controlling reference.
Connected Pages
The commercial pages most closely tied to cancellation logic
Cancellation is easier to understand when the payment and booking flow pages are close by.
Payment terms
See how invoice timing and cancellation timing fit together inside the commercial lifecycle.
How it works
Review the workflow from inquiry to voucher so the timing references have better context.
Request a quote
Move from policy review into a live destination brief when the booking requirement is still pre-confirmation.
Next Step
Read the cancellation logic early, then quote with confidence
Strong commercial pages reduce risk before confirmation by making the supplier-bound rules easier to see.