Cancellation & amendment policy
Cancellation fees are supplier-bound — they mirror the hotel, attraction, and transport supplier scales stacked into each booking. The full breakdown is shared with every quote.
Standard cancellation scale
Applied when suppliers follow standard industry bands. Destination-specific or property-specific scales override this — they're called out in writing on every quote.
31+ days before arrival
10%
Of total booking value. Covers operational lock-in costs and supplier hold fees already incurred.
15-30 days before arrival
25%
Some supplier blocks become non-refundable in this window. Hotel and attraction-specific scales may apply.
7-14 days before arrival
50%
Most hotels move to 50% or higher cancellation bands inside 14 days. Transport deposits may be non-refundable.
Less than 7 days
100%
All supplier blocks are non-refundable. No-shows and early check-outs follow the same rule.
Amendment rules
- Date changes are treated as cancellations if suppliers cannot move the original block. Amendment fee applies before re-quote.
- Pax reductions inside 14 days may not reduce billable rates — supplier rooming blocks are often non-flexible.
- Hotel category changes require a fresh quote; differential is due before voucher reissue.
- Name changes and travel document updates are handled without fee up to 72 hours before arrival.
Refund timeline
- 1Cancellation request is logged and supplier cancellations initiated same business day.
- 2Net refund amount (booking value minus cancellation charges) is calculated within 3 business days.
- 3Refund is processed to the original payment source within 7-14 business days depending on method.
- 4International wire refunds may take up to 21 business days due to intermediary bank cycles.
Non-refundable bookings
Peak-season inventory, promotional rates, and some attraction tickets (theme parks, events, entry-time passes) are non-refundable from confirmation. These are explicitly flagged on the quote before you confirm — never added after the fact.
Force majeure
For cancellations driven by events outside both parties' control — natural disasters, travel advisories, visa denials, airline disruptions — we pass through whatever credit or refund the underlying supplier offers, net of any non-recoverable deposits. No Yono DMC service fee is charged on force-majeure cancellations.