Cancellation and Refund Policy

Every confirmed booking sits on top of supplier commitments — hotel room blocks, attraction tickets, and transport reservations — each with its own release dates and penalties. When you cancel, our charge to your agency reflects what those suppliers charge us plus the work already committed. The bands below are our standard framework; where a supplier’s own rule is stricter (for example non-refundable promotional rates or peak-date blocks), the stricter rule applies and is stated on your quotation.

Charges are calculated against the days remaining before the first service date (usually arrival). Where only part of a booking is cancelled, the charge applies to the cancelled portion.

• Date changes may be treated as a cancellation and rebooking if the supplier cannot move the original inventory block.
• Passenger reductions inside 14 days of arrival may not reduce the amount payable, because supplier rooming and transport blocks are often fixed by then.
• Hotel category or routing changes usually require a fresh quotation and revised supplier confirmation.
• Name corrections and document updates are easiest to accommodate before vouchers are issued — send them as soon as you know.

No-shows are charged at 100%. Services unused after travel has started — skipped tours, early check-outs, missed transfers — are non-refundable, because the underlying supplier commitments have already been consumed or forfeited.

1. Your cancellation request is logged and supplier reversals are initiated — on the same business day where possible.
2. The net refundable amount is confirmed once supplier charges and non-recoverable elements are known.
3. Refund processing normally starts within 3 business days of that final review.
4. The refund is returned by the same method the payment came in wherever possible; settlement timing then depends on the banking channel (domestic transfers are typically faster than international ones).

When events outside everyone’s control — natural events, government action, airspace or border closures, strikes — affect confirmed travel, we work the supplier chain for the best available outcome: refunds where suppliers allow them, and credits or date moves where they do not. In these cases, the supplier’s pass-through position determines what can be returned, and we share that position with you transparently.

Send cancellations and amendments in writing — through your partner portal or by email to info@yonodmc.com — quoting the booking reference. A cancellation is effective when we acknowledge it during office hours (Monday to Saturday, 10 AM to 7 PM IST); requests received outside office hours are processed the next business day, which can matter close to supplier deadlines.

If you are weighing a cancellation and want to know the exact position first, contact your operations lead or the desk on 0124-2371510 (+91 99588 39319 mobile/WhatsApp) — we will confirm the live supplier charges before you decide. Khandsiya Tourism Private Limited, 2nd Floor, Tower No. B1 Spaze Itechpark, Unit No. 259, Badshahpur Sohna Rd, Tikri, Sector 49, Gurugram, Haryana 122001, India.