Do you work directly with travellers?
No. Yono DMC is a B2B-only DMC. We quote and operate for verified travel agencies, and we do not publish retail rates or take direct customer bookings.
B2B FAQ
Answers to the questions travel agents ask before sending business
This page covers the recurring commercial and operational questions around Yono DMC's B2B-only model, response windows, destination coverage, and booking scope.
14
Published answers
24h
Quote turnaround
6
Active destinations
Hotels / Attractions / Transfers / Visa
Service lines
Related policy pages
Move from general questions into the exact policy or workflow
Payment terms
Review payment structure, deposits, and partner-credit expectations.
Cancellation policy
Understand how supplier-bound cancellation logic is communicated.
How it works
See the six-step workflow from inquiry through voucher and feedback.
Request a quote
Move from policy questions into a live quotation request when the requirement is active.
Answers cover the basics — the booking itself always starts with a proper partner inquiry.
Grouped Answers
Commercial, partner-model, and coverage questions in one place
Answers are grouped by topic so you can scan straight to the questions that matter for your agency.
Partner Model
Who Yono DMC works with, how inquiries should be sent, and what a partner-only model means in practice.
How do I send an inquiry?
Use the Request a Quote flow on the site and share destination, dates, pax mix, rooming pattern, and category. No rigid template is required.
How do I open a partner account?
Apply on the signup page: verify your email with a one-time code, add your business details, and upload your KYC documents (GST certificate, PAN, business registration). Our team reviews every application, and you receive an approval email with portal access once verified.
Does a partner account cost anything?
No. Opening and holding a Yono DMC partner account is free. You pay only for the services you book.
Commercial Terms
Questions about turnaround, payments, and cancellation logic before a booking is confirmed.
How fast do you respond to an inquiry?
Line-item quotations are sent back within 24 business hours, Monday to Saturday from 10 AM to 7 PM IST. Urgent requests flagged in the inquiry receive same-day turnaround where feasible.
What payment terms do you offer?
Standard terms are a 25% deposit on confirmation with the balance due 7 days before arrival. Established partners can move to net-30 credit after a confirmed booking history. See the payment terms page for specifics.
What's the cancellation policy?
Cancellation fees are supplier-bound. They mirror the hotel, attraction, and transport supplier policies stacked into each booking. A full breakdown is shared with every quote and on the cancellation policy page.
How do refunds work if I cancel?
We initiate supplier reversals as soon as your cancellation is logged, confirm the net refundable amount once supplier charges are known, and normally start refund processing within 3 business days of that review. Refunds return by the same payment method wherever possible.
What currency do you quote in?
India-based agencies are quoted and invoiced in Indian Rupees (INR). International partners are typically invoiced in US Dollars (USD) unless another arrangement is agreed in writing.
Operations and Coverage
What destinations, service lines, and travel profiles are supported once the booking scope is clear.
Which destinations are currently active?
Dubai, Singapore, Malaysia, Bali, Thailand, and Vietnam are the active destination cluster. Every destination has vetted suppliers across hotels, attractions, and transport.
Can you support FIT, GIT, and MICE?
Yes. All three profiles are supported. FIT covers couples and families, GIT covers series and leisure groups, and MICE covers corporate and incentive movement.
Do you provide flight ticketing?
Yes. Agents can search live fares, capture traveler details, and book a real GDS-ticketed flight directly in the agent portal, alongside hotels, attractions, transport, and destination operations.
What hotel categories do you contract?
The hotel mix usually spans 3-star through 5-star city and resort properties. Category, area, and budget band are matched to the brief rather than forced from a fixed catalogue.
Where is Yono DMC based?
We operate from Gurugram, India (Spaze iTech Park, Sector 49), and coordinate vetted local suppliers in each destination we sell. The desk is reachable Monday to Saturday, 10 AM to 7 PM IST, and by WhatsApp.
How We Answer
Straight answers to the questions agencies actually ask
Every answer on this page reflects how we actually quote, confirm, and operate. If your question is not covered, send it with your first inquiry.
Partner-only access means no retail confusion and no public-rate mismatch.
Commercial terms are easier to trust when payment and cancellation logic are visible before quoting.
Coverage questions matter because agents need to know whether a destination or travel profile is already supported.
Internal links help agents move into workflow, policy, and inquiry pages without starting over.
Connected Pages
The commercial pages agents usually read next
These pages cover the next layer of detail on booking, payment, and partnership.
Payment terms
Review payment structure, deposits, and partner-credit expectations.
Cancellation policy
Understand how supplier-bound cancellation logic is communicated.
How it works
See the six-step workflow from inquiry through voucher and feedback.
Request a quote
Move from policy questions into a live quotation request when the requirement is active.
Commercial model summary
Hotel, flight, land, attraction, transport, and visa assistance support for travel agents in India.
Still Need Help
If the answer is not here, move directly into the right support path
The FAQ is meant to reduce doubt, but active business should flow into quotation or the structured partner workflow.