Terms and Conditions

Yono DMC is the destination management brand of Khandsiya Tourism Private Limited, a company incorporated in India (established July 2022), with its registered office at 2nd Floor, Tower No. B1 Spaze Itechpark, Unit No. 259, Badshahpur Sohna Rd, Tikri, Sector 49, Gurugram, Haryana 122001, India. In these terms, “we”, “us”, and “Yono DMC” refer to Khandsiya Tourism Private Limited; “you” and “agency” refer to the travel business dealing with us.

By using this website, submitting an inquiry, opening a partner account, or placing a booking with us, you accept these terms. We are a business-to-business (B2B) destination management company: our services are offered to registered travel agencies, tour operators, and corporate travel planners — not to retail travellers. We do not publish retail rates and we do not accept direct bookings from the public.

You confirm that the person dealing with us on your behalf is authorised to bind your business, and that the business details you provide (including during partner signup and KYC) are true and current.

We provide destination services — flight search and ticketing, hotel bookings, attraction tickets and sightseeing, transfers and ground transport, visa assistance, and assembled packages (FIT, GIT, and MICE) — in the destinations we operate: Dubai, Singapore, Malaysia, Bali, Thailand, and Vietnam. Our services are supplied to your agency for resale to your own clients.

Visa assistance means documentation guidance and application coordination through our visa desk — it does not mean we issue visas or guarantee approval, which always rests with the relevant immigration authority.

Flight bookings are ticketed on your agency’s behalf through our GDS booking desk. Fare rules, baggage allowance, and any change, cancellation, or refund terms are set by the operating airline, not by us; requests to change or cancel a ticketed flight should be raised with our team, who will process them under the airline’s applicable rules. Hotel, flight, land, attraction, transport, and visa assistance support for travel agents in India.

Content on this website — destination pages, service descriptions, and policy pages — is provided to explain what we do and how we work. It is not an offer capable of acceptance, and no booking, rate, or availability is confirmed by anything published on this site.

Submitting a contact form, quotation request, or signup application starts a conversation; it does not create a booking. A booking exists only when we issue a written confirmation for a specific request. Where website text and a live written quotation, confirmation, or invoice differ, the written commercial document prevails.

We aim to return quotations within 24 business hours of receiving a complete requirement (destination, dates, passenger mix, rooming pattern, and service scope). Quotations are itemised at net rates, are addressed to your agency only, and must not be republished as public rates.

Every quotation is subject to supplier availability at the time of confirmation, and to the validity period and conditions stated on the quotation itself. Rates can change until a booking is confirmed in writing.

We invoice in Indian Rupees unless agreed otherwise in writing. Our standard payment structure — deposit on confirmation, balance before arrival, and credit terms for established partners — is described on the payment terms page and on each invoice. Taxes, including GST where applicable, are shown on the invoice.

Services are released against payment as stated on your invoice. We may suspend delivery of vouchers or services where payment obligations are not met.

Cancellation and amendment rules follow the supplier conditions attached to each confirmed service (hotels, attractions, and transport carry their own release and penalty schedules). The applicable rules are stated on your quotation and confirmation, and the general framework is described in our cancellation policy. Refunds, where due, are processed after the affected suppliers settle with us.

Partner portal access is granted after we review and approve your application, including the business and KYC details you submit. You are responsible for keeping your login credentials secure and for all activity under your account. We may suspend or withdraw portal access where these terms are breached, where account details prove inaccurate, or where payment obligations remain unmet.

You are responsible for the accuracy of every booking detail you send us — passenger names as per passport, dates, rooming, and special requirements — and for conveying correct information about the services to your clients.

Passports, travel insurance, and health requirements remain the responsibility of the travellers and of your agency as their advisor — we do not provide travel insurance. Where requested, we provide visa assistance (see visa assistance): documentation guidance and application coordination, not visa issuance. Final immigration compliance and the decision to grant a visa always rest with the relevant authority, not with us.

Service vouchers, tickets, and itineraries are issued after the payment conditions on your invoice are met. Please check every document on receipt and tell us about any discrepancy before travel; corrections are far easier before the travel date than after.

We arrange services that are physically delivered by third-party suppliers — hotels, attraction operators, and transport providers. We select and coordinate these suppliers with reasonable care, but we do not own or operate them. To the extent permitted by law, we are not liable for acts, omissions, or failures of suppliers, nor for loss caused by events beyond our reasonable control (including natural events, government action, strikes, or supplier insolvency).

Where we are liable in connection with a service we have confirmed, our liability is limited to the amount your agency paid us for that service. Nothing in these terms excludes liability that cannot be excluded under applicable law.

The Yono DMC name, logo, and the content of this website belong to Khandsiya Tourism Private Limited or its licensors. You may share our material with your clients in the course of selling a program quoted by us; you may not copy the website, present our content as your own commercial terms, or use our brand in a way that suggests an affiliation that does not exist.

Use the website and its forms for genuine business inquiry and partner communication. Do not submit false business details, attempt to disrupt or overload the site, probe its security, or scrape its content. We may restrict access where this is abused.

How we collect and use the business information you share with us is described in our privacy policy, which forms part of these terms.

We update these terms as our services and the law evolve. The date at the top of this page shows when they last changed. Continued use of the website or of our services after an update constitutes acceptance of the revised terms. Bookings already confirmed remain governed by the terms and commercial documents in force when they were confirmed.

These terms are governed by the laws of India. Subject to any mandatory provisions of applicable law, the courts at Gurugram, Haryana shall have exclusive jurisdiction over disputes arising out of these terms or our services.

Questions about these terms can be sent to info@yonodmc.com or raised with the desk on 0124-2371510 (+91 99588 39319 mobile/WhatsApp), Monday to Saturday, 10 AM to 7 PM IST. Postal address: Khandsiya Tourism Private Limited, 2nd Floor, Tower No. B1 Spaze Itechpark, Unit No. 259, Badshahpur Sohna Rd, Tikri, Sector 49, Gurugram, Haryana 122001, India.

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