A six-step B2B workflow from inquiry to post-travel feedback
Yono DMC keeps the operating model simple for agencies: capture the brief, return a commercial quote, confirm, execute, voucher, and review. The page exists to make that workflow clear before a partner ever sends the first inquiry.
6
Workflow steps
24h
Quote turnaround
72h
Voucher window
24/7
In-travel support
What to send first
The minimum inputs that speed up quoting
Destination and travel dates
Pax mix and rooming pattern
Target category or budget band
Any must-have attractions or transfer logic
No retail checkout, no public rates, and no unnecessary handoff chain.
From first brief to final voucher in six clear stages
This section makes the operating flow obvious to both agencies and search engines by naming each stage directly.
- 1Agent
Inquiry
You send destination, dates, pax mix, and category — portal, email, or WhatsApp. No template required.
- 2Yono DMC
Quotation
We respond within 24 business hours with a line-item proposal: hotels, attractions, transport at net rates.
- 3Both
Booking
You confirm. We block inventory, share booking IDs, and invoice against agreed payment terms.
- 4Yono DMC
Operations
One named ops lead handles supplier confirmations, rooming lists, transfer schedules, and on-ground contacts.
- 5Yono DMC
Voucher
Final vouchers sent 72 hours before arrival — itinerary, supplier IDs, and destination support numbers.
- 6Both
Feedback
Post-travel debrief: supplier performance, credits where applicable, repeat-booking planning.
What makes the workflow usable for travel agents
The page should communicate not just the stages, but why the structure works commercially.
Multiple intake channels
Agents can reach the team through the quote form, email, or WhatsApp depending on urgency and detail level.
Line-item quotation structure
Every quote is separated into hotels, attractions, and transport so the commercial logic stays clear.
SLA-backed execution
Timelines are not vague promises. They are working commitments that help agencies manage client expectations.
Operational continuity
One named ops lead handles the on-ground chain after confirmation, which reduces handoff friction.
The timelines we commit to in writing
What we commit to on every trade account.
Quotation turnaround
Within 24 business hours
Amendment response
Same business day
Voucher delivery
72 hours before arrival
Operations escalation
Direct ops-lead line, 24/7 during travel dates
Post-travel feedback
Within 7 days of return
Contact Paths
Choose the intake channel that matches the urgency
The workflow starts faster when the agent chooses the right first contact path for the booking requirement.