Payment Terms

When you accept a quotation, we issue a proforma invoice for the booking. The deposit paid against that proforma is what moves the booking into operations: supplier inventory is blocked and your named operations lead takes over. A tax invoice follows as per the booking’s payment schedule.

Deposit: 25% of the booking value, payable on confirmation against the proforma invoice. Supplier blocking begins only after the deposit is received.

Balance: due no later than 7 calendar days before the first service date (usually the arrival date), unless your written account terms say otherwise. Some supplier-specific inventory — peak-date hotel blocks, promotional rates, certain event tickets — carries stricter payment deadlines; where that applies, it is stated on your quotation.

Service vouchers and tickets are released once the payment conditions on the invoice are met.

India-based agencies are invoiced in Indian Rupees (INR). International partners are typically invoiced in US Dollars (USD) unless another arrangement is agreed in writing.

Applicable taxes — including GST and, where relevant, TCS or destination-specific levies — are shown separately on the invoice so your accounts team can reconcile them cleanly.

• Bank transfer for standard invoicing and balance payments
• NEFT, RTGS, or IMPS for INR transactions
• SWIFT transfer for international payments
• Secure online payment link (cards/UPI) where the booking profile allows it

Our bank details appear on every proforma and tax invoice. Please pay only to the account named on the invoice, and email the desk if you ever receive payment instructions that look different — we will confirm them directly.

New partner accounts operate on advance payment (Net-0). Net-30 credit can be considered after an account review, which looks for:

• A verified agency with an active GSTIN or business registration
• At least three confirmed bookings completed with on-time payment
• A signed partner agreement where required
• Approval by the Yono DMC commercial team

Credit terms, once granted, are reviewed periodically and can be adjusted or withdrawn if payment behaviour changes.

Where a deposit or balance is not received by its due date, we may hold voucher release, release blocked supplier inventory, or treat the booking as cancelled under the cancellation policy — after contacting you first. Charges that suppliers apply because of late payment are passed through at cost.

Refunds arising from cancellations or amendments follow the process described in our cancellation policy: supplier reversals are initiated promptly, the net refundable amount is confirmed once supplier charges are known, and refund processing normally starts within 3 business days of that final review. Refunds are returned by the same method the payment came in wherever possible; settlement timing then depends on the banking channel involved.

For invoice or payment questions, write to info@yonodmc.com or call 0124-2371510 (+91 99588 39319 mobile/WhatsApp), Monday to Saturday, 10 AM to 7 PM IST. Khandsiya Tourism Private Limited, 2nd Floor, Tower No. B1 Spaze Itechpark, Unit No. 259, Badshahpur Sohna Rd, Tikri, Sector 49, Gurugram, Haryana 122001, India.